Welcome to the web presentation of the Clinical centre Banja Luka.
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The Clinical centre is the largest and the most important public health institution in the Republic of Srpska.
The main activity of the Clinical centre Banja Luka is hospital treatment (admission, diagnostic and treatment) of the patients at the secondary and tertiary level of healthcare services.
MISSION
Efficient and effective highly specialized health, research, scientific and educational institution, committed to service excellence for the population of Republic of Srpska and broader region and continuous performance improvement at secondary and tertiary level of healthcare services, through continuous investment in development and employees, adoption and creation of innovative solutions and improvement of cooperation with the community, in order to improve public health and conditions that influence health.
VISION
Vision of the Clinical Centre Banja Luka is to become a leading provider of healthcare services at secondary and tertiary level to the population of the Republic of Srpska and broader region. To be contemporary, rational and effective health institution dedicated to the health and well-being of patients, employees and broader community ready to respond to the challenges ahead and to satisfy user needs in the domain of healthcare services.
CORE VALUES
In future development of the Clinical Centre special attention will be devoted to the following core values:
Patient-Centered Care Care for patients is the essence of all our activities. We will strive for providing the most qualitative healthcare services and empowering of patients to reach important decisions in regards to their treatments, as well as to satisfy their expectations and needs. We will work on strengthening the rights of healthcare users.
Focus on Employees We will value and support our employees. We will create challenged environment in which qualitative work is recognized, stimulated and awarded. We will promote continuous acquisition of knowledge and skills of employees through continuous professional development and develop the culture of information use. We will support and encourage our employees to maximize the possibility for training, learning and education and to accept changes and be open-minded for new initiatives.
Team Work We will support and encourage employees to demonstrate commitment to the team work, join team goals, to support each other, to be successful and to cooperate as well as to establish partnership with our clients.
Work Ethic When conducting daily activities we will strive for the highest standards of honesty, dignity, integrity and professionalism. Our work will be done without prejudice, correctly and responsible. We will encourage our employees to follow and comply with Ethic Codex, to be honest in their relations with other individuals, to maintain the security of information that are entrusted to them and to respect their undertaken obligations.
Excellence in Quality We will maintain and safeguard the culture of continuous quality improvement that is based on the best medical practice and evidence based medicine. We will use contemporary and cost-effective medical treatments. We will always try to keep in mind our patients; we will strive to undertake activities that are in the best interest of the patients, their families, the Clinical Centre, health sector and public.
Community Responsibility In conjunction with our partners from working environment we will work on indemnity and continuous improvement of our services. In order to improve implementation of Quality Improvement Policy, we will reorganize use of existing resources, change the way of work and modify behavior of all participants in the healthcare process. We will develop the cooperation culture between the health institutions in regards to the healthcare quality. We will be open-minded, honest and transparent towards the community in order to through concerted efforts accomplish healthy, safe and pleasant environment.
Best Use of Resources We will be professionally responsible for the results of our business operations. The Clinical Centre Management will devote the main attention to the efficiency, effectiveness, efficacy and rationality of business operations. We will develop a professional responsibility and responsibility of the Clinical Centre Management. We will accept changes and innovations that contribute to the higher quality of the healthcare services provided and business operations as well as promote the methods of self- appraisal and external quality assessment.
