Welcome to the web presentation of the University Clinical Centre of

the Republic of Srpska

 

The University Clinical Centre of the Republic of Srpska is the largest and the most significant public healthcare institution in the Republic of Srpska. The main activity of the University Clinical Centre of the Republic of Srpska is hospital treatment of patients (admission, diagnostics and management) at the secondary and tertiary healthcare levels.

MISSION

Mission of the University Clinical Centre of the Republic of Srpska is to become efficient, effective and highly specialized healthcare, scientific, research and educational institution dedicated to providing quality services at the secondary and tertiary health care levels to the population of the Republic of Srpska and population of the wider region. It should be accomplished through continuous investment in development, adoption and creating of innovative solutions and enhancement of cooperation with community with the aim of improvement of population health and conditions that affect health.

VISION

Vision of the University Clinical Centre of the Republic of Srpska is to become a leading provider of healthcare services at secondary and tertiary healthcare levels to the population of the Republic of Srpska and population of the wider region, to be a modern, rational and effective healthcare institution providing patients, employees and wider community with services, to be ready to respond to challenges in the region and to meet the needs of users related to providing healthcare services.

VALUES

When it comes to the future development of the University Clinical Centre of the Republic of Srpska, a special attention will be drawn to the following values:

Patient - Centred Care

Patient care is our core activity. We will strive to provide the high-quality healthcare and to empower patients in making important decisions related to their treatment as well as to meet their needs and expectations. We will work on strengthening the rights of health care users.

Focus on Employees

We will value and support our employees. We will create a challenging environment in which quality is recognized, stimulated and awarded. We will promote continuous learning and education of the employees through a continuing professional development and we will also develop the culture of information usage. We will encourage our employees to maximize training, learning and development possibilities, to accept changes and be open-minded for new initiatives.

Team Work

We will encourage employees to demonstrate commitment to the team work and mutual team goals, to help each other, to be successful and to cooperate, as well as to build partner relations with our clients.

Work Ethics

While performing everyday activities, we will strive for the highest standards of honesty, integrity and professionalism. Our activities will be carried out without prejudice, correctly and in a responsible manner. We will encourage our employees to adhere to the Code of Ethics, to be fair to others, to maintain the secrecy of the entrusted information and to respect already undertaken obligations.

Excellence in Quality

We will maintain and protect culture of continuous quality improvement which is based on the best medical practice and evidence based medicine. We will use modern and cost -effective processes of treatment. We will always try to keep taking care of patients in mind and will strive to undertake actions which are in the best interest of patients, families, the University Clinical Centre of the Republic of Srpska, healthcare sector and public.

Responsibility towards Community

Together with our partners from the region, we will strive to improve our services continuously. In order to successfully implement quality improvement policy, we will carry out a reorganization of the existing resources, change the way of work and modify behaviour of all participants in the process of providing healthcare services. We will develop cooperation culture among healthcare institutions with regard to the quality of health care. We will be open, honest and transparent towards community in our striving to create healthy, safe and pleasant environment.

The Best Way to Use Resources

When it comes to the results of our business activities we will act in a professionally responsible manner. Efficiency, effectiveness and rationality in business activities will be the centre of attention of the Management. We will encourage professional responsibility and responsibility of UCC RS Management. We will accept changes and innovations which contribute to providing high-quality healthcare services and carrying out business activities. We will also promote methods of self-evaluation and external quality assessment.